Health Insurance
The City’s health plan provider is Municipal Health Benefit Program (MHBP).
- 2025-2026 OPEN ENROLLMENT NOTICES
- NEW BENEFIT FOR SPECIALTY DRUGS! MHBP has partnered with MedImpact and Payer Matrix to offer a new advocacy service designed to help members access the medications they need. Click HERE and HERE for more information. If you would like to reach out to Payer Matrix directly, you can call 877-305-6202 or email customerservice@payermatrix.com. Their hours are 8am to 6:30pm Central Time.
- VISIT MHBP’s WEBSITE to find important information about your plan and contact information. Customer Service: (501) 978-6137
- The MUNICIPAL HEALTH MEMBER PORTAL can be used for managing your benefits and claims, as well as, ordering new ID cards and printing temporary ID cards. Click HERE for more information and instructions on creating your account.
- 2026 SUMMARY OF BENEFITS AND COVERAGE
- View the MHBP BOOKLET with comprehensive information about our benefits. **The 2026 booklet will be posted here as soon as it is available.
- FREE! VIRTUAL URGENT CARE: Lyric Telemedicine
- PROVIDER SEARCH
- PHARMACY: Your insurance ID card can be used in most pharmacies. MedImpact is the pharmacy benefit manager for MHBP. Visit MedImpact.com to create an account and access the member portal. For complete pharmacy information, please view pages 31-35 in the MHBP Booklet.
- GLOSSARY OF HEALTH COVERAGE AND MEDICAL TERMS
- HIPAA PRIVACY NOTICE
- NOTICE OF MARKETPLACE COVERAGE
- SURPRISE MEDICAL BILLING NOTICE
- WOMEN’S HEALTH AND CANCER RIGHTS ACT
- COBRA CONTINUATION NOTICE
Dental Insurance
Beginning in 2025, the Municipal Health dental benefit will be administered by Delta Dental. There will be no change to the benefit design or rates, but members will get access to the expansive Delta Dental network. For complete dental coverage information, please view pages 36-38 in the MHBP Booklet. Customer Service: (800) 462-5410
Health and Dental Insurance Contact
Betty Anderson, Human Resources Director, BAnderson@nlr.ar.gov, 501-975-8855
Julie Fisher, Chief Administrator/Benefits Manager, JFisher@nlr.ar.gov, 501-975-8855
Amber McDonnell, Human Resources Specialist, AMcDonnell@nlr.ar.gov, 501-975-8855
Consolidated Admin Services (Flex Spending)
Contact: (877) 941-5956 or info@consolidatedadmin.com
Portal and App Information
FSA Eligibility List
Aflac Insurance
For any questions regarding Aflac products, please contact one of the following:
Katie Sorensen, katherine_sorensen@us.aflac.com or 501-681-4293
Scott Schultz, r_schultz@us.aflac.com or 501-514-0117